Not all reviews tell you what you need to know.

HELPFUL HINTS FOR YOUR HOME REMODELING: Brought to you by TMC Construction Services 

By Brian Martin, TMC Construction Services, INC.

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It’s always comforting to discover great reviews when you’re about to sign a contract with a home remodeling or residential services company. 

But not all reviews are equal.

Reviews on a company’s website or Facebook page can be encouraging, but they tell only a one-sided story.

The contractor isn’t likely to publish negative reviews about work they’ve done or work left undone. Testimonial letters are similar in that a contractor will never show you a negative letter from a homeowner.


Although they seem to provide impartial reviews, Houzz, HomeAdvisor, Angie’s List are actually lead-generating services paid for by the contractors themselves. The more the contractor pays, the more often he is seen. That’s not to say you can’t get good service and quality services through these sources, but they’re really not as impartial as they seem to be 

Plus, in the overall scheme of things, Houzz, HomeAdvisor, Angie’s List often can mean low-cost contractors who are looking for a quick project and a fast buck. Often, they are new to the business and eager to get any job that comes along.

The Better Business Bureau is a fairly credible source because BBB actually follows up with a company if and when the consumer feels they have a credible complaint. The complaint could be about any number of things, but the BBB will check with the business and attempt to obtain help in some way. 

The best and most accurate and reliable reviews come from your community. Friends and neighbors are an excellent and usually impartial source for referrals and informal reviews. Simply asking “Who did you use and how was the quality of their work?” can provide you with valuable and credible information of highly competent local contractors. Local companies tend to care about their reputation a little more which in turn means better service for you.

The more you know upfront about the contractor you’re considering, the better the outcome. So, before you hand over a deposit check, ask about a warranty and the contractor’s policy to make good and always get everything in writing!

Kitchen by TMC Construction Services (Photo provided)

With 20-plus years of experience in the home remodeling and building products industries and a loyal following of happy clients in Loveland, Montgomery, Indian Hill, and surrounding areas who’d never consider hiring anyone else, Brian Martin, president of The Martin Corporation combines the most professional work with the most exceptional home remodeling experience you can find anywhere. “Having our own employees (no subcontractors) is how we accomplish this.”

You can contact Brian at 513-781-3000 or online at